Ava answers in seconds
Every call is answered in seconds, day or night — and Ava says she is automated in the first sentence, so callers always know who they’re talking to.
Built in San Francisco · Launching in Austin
Never miss a call again.
Zingline is an AI company based in San Francisco. Our 24/7 AI receptionist, Ava, answers every call for Austin’s HVAC, plumbing, and electrical crews — qualifies the caller, books the job, and transfers emergencies live to your on-call tech.
- Answered in seconds, day or night
- Booked straight into your calendar
- Emergencies transferred live
Founding pilot: $750 setup + $500/month, month to month. No long-term contract.
Sample call
Hear Ava book a water-heater repair
0:00 / 0:41
A real sample of Ava’s voice — a water-heater booking call.
Incoming call
Answered in seconds
- Caller
- Homeowner — Austin, TX
- Issue
- Water heater leaking into the garage
- When
- 9:41 PM · After hours
Booking confirmed
- When
- Tomorrow · 8–11 AM
- Job
- Water heater repair
- Business
- Austin Flow Plumbing & Air
Booked — details confirmed on the call
Ava — AI receptionist
Austin Flow Plumbing & Air (demo)
Live · On the call
AvaThanks for calling Austin Flow Plumbing & Air. I’m Ava, an automated assistant. How can I help?
CallerOur water heater is leaking into the garage.
AvaI can get a tech out. I have tomorrow 8–11 AM or 1–4 PM — which works better?
CallerTomorrow 8–11 AM works for us.
AvaYou’re booked for tomorrow, 8–11 AM. Let me confirm the details right here on the call: water heater repair with Austin Flow Plumbing & Air, and the diagnostic fee is $89. Does that all sound right?
CallerThat all sounds right — thank you.
Every call starts the same way: Ava says she’s automated, up front, in the first sentence.
The problem
Missed calls are missed jobs — especially in an emergency
When a homeowner has water on the floor or no air conditioning in August, they don’t leave a voicemail and wait. They call the next company on the list. That’s why an AI answering service for plumbers, HVAC, and electrical crews has to pick up every single time.
~1 in 4
inbound calls to home-service contractors go unanswered — during jobs, after hours, and whenever the office phone rings out. That’s roughly a quarter of your demand, gone.
$300–$1,000
the estimated value of the job on the line when a call comes in during a burst pipe or a dead AC unit. One missed emergency call can cost more than a month of Zingline.
Figures are industry estimates, not promises. Your call volume and job values will vary — but every call that rings out is a customer talking to a competitor instead of you.
How it works
How Zingline’s AI receptionist in Austin handles your calls
No app for your customers to download, no change to how your crew works. Your number forwards to Ava — your AI call agent — and she handles the rest.
She qualifies and books
Ava qualifies the caller, checks they’re inside your service area, and books the job into your calendar — with the diagnostic fee stated up front, so there are no surprises.
Emergencies go straight to a human
For emergency call answering, safety instructions come first. Then Ava live-transfers the caller to your on-call technician — no phone tag, no waiting on hold.
The demo
Meet Ava, our plumbing AI receptionist in action
Ava is the voice of Zingline. In the demo she works for Austin Flow Plumbing & Air, handling the two calls your shop gets every day: the routine booking and the middle-of-the-night emergency. The same setup works as an HVAC answering service in Austin or for an electrical crew.
The everyday job, booked start to finish
- Greets and discloses: Ava answers, names the business, and says she’s automated.
- Qualifies the job: What’s the problem, where is the property, and is it in the service area?
- Offers two slots: The caller picks from two real openings — no endless back-and-forth.
- States the diagnostic fee before confirming, so the price is clear before the truck rolls.
Confirmed on the callAva reads back the date, the time window, the address and the diagnostic fee on the call, and the caller confirms verbally — the job is booked before anyone hangs up. Once your business is set up, the same confirmation also lands by text from your own number: “You’re booked with Austin Flow Plumbing & Air tomorrow, 8–11 AM. Reply C to confirm.”
When it’s urgent, safety beats scheduling
- Recognizes the emergency: Burst pipe, flooding, no heat, or a smell of gas — Ava flags it immediately.
- Safety instructions first: Before any booking questions, the caller gets clear safety steps.
- Live transfer: Once the caller is safe, Ava transfers them live to the on-call technician.
Gas smell? Ava tells the caller to leave the house right away and call 911 from outside — then she makes the live transfer. Safety instructions always come before scheduling.
If a call ever slips through, a text catches it
Ava answers in seconds — but if a call ever does slip through, the caller gets a text within 60 seconds, so the conversation stays alive instead of moving on to the next company.
Missed call · 9:41 PM
Text · 42 seconds laterHi, this is Austin Flow Plumbing & Air — sorry we missed your call. What can we help with?
Missed-call text-back, inside 60 seconds
Pricing
Straight pricing, month to month
We’re signing a small number of founding pilot clients in Austin first, at a lower rate, while we prove Zingline shop by shop.
For the first Austin shops in
$750 setup + $500/month
- Month to month — no long-term contract
- Full service: 24/7 answering, booking, emergency triage + live transfer
- In exchange for pilot pricing: a testimonial and case-study rights
- The setup fee is never waived — it covers building Ava around your services, area, and calendar
Standard pricing
$750–$1,500 setup
plus $500–$1,000/month, depending on call volume and the size of the setup.
- Same core service as the pilot
- Priced after a short conversation about your call volume
- Month-to-month terms available
Plain talk: Zingline does not guarantee bookings or revenue. We answer, qualify, and book the calls that come in — how many calls you get is still up to your marketing and your reputation.
What you get
Included — and what’s honestly not
Included in every plan
- 24/7 answeringEvery call picked up in seconds, nights and weekends included.
- Missed-call text-back within 60 secondsIf a call ever slips through, the caller gets a text in under a minute — the missed call text back keeps the conversation alive.
- Routine bookingQualified jobs booked into your calendar with the diagnostic fee stated.
- Appointment remindersConfirmations and reminders by text, so fewer no-shows.
- Emergency triage + live transferSafety instructions first, then a live handoff to your on-call tech.
- Weekly report, every MondayCalls answered, jobs booked, and emergencies transferred — in your inbox each week.
Not included — on purpose
- No firm repair quotes sight unseenAva states the diagnostic fee. Repair pricing waits until your tech has seen the job.
- No card payments taken verballyAva never takes card numbers over the phone. Payment stays with your normal process.
- No jobs outside the service areaAva checks the address and politely declines work outside the Austin metro.
Service area
Built for the Austin metro
Travis CountyWilliamson CountyHays County
Zingline is set up for home-service businesses across the Austin metro — Travis, Williamson, and Hays counties. Ava checks every caller’s address against your service area before she books, so your crew isn’t driving to jobs you’d never take.
Questions owners ask
Frequently asked questions
Is Ava human?
No. Ava says she is automated in the very first sentence of every call, so callers always know they are speaking with an AI receptionist. She answers, qualifies, and books — she never pretends to be a person.
What is an AI call agent — and is there one built for Austin home-service companies?
An AI call agent is software that answers your phone like a front desk would — it talks with the caller, works out what they need, and books the job. Ava is Zingline’s AI call agent, built for Austin home-service companies. She answers, qualifies, and books calls 24/7 for HVAC, plumbing, and electrical crews — and if it’s an emergency, she transfers the caller live to your on-call tech. For an HVAC business, that means after-hours and emergency calls still get answered, and service calls get booked while your crew is out on a job.
What happens in an emergency?
Safety comes first. Ava gives safety instructions before anything else — for a gas smell, that means leave the house and call 911 from outside. Once the caller is safe, she live-transfers them to your on-call technician.
What if a caller wants a human?
She does not argue. Ava offers a live transfer to you or your on-call tech. If nobody picks up, she takes the caller’s name, number, and reason for calling, and flags it for a prompt callback so the job does not slip away.
What does it cost to start?
The founding pilot is $750 setup plus $500 per month, month to month. The setup fee is never waived. In exchange for pilot pricing, founding clients provide a testimonial and case-study rights.
Do you guarantee bookings or revenue?
No. Zingline answers, qualifies, and books the calls that come in — it does not guarantee bookings or revenue. Call volume and job values vary by business and season.
Want Ava answering your phones?
Email us about the founding pilot. Tell us your trade, how many calls you think you’re missing, and the area you cover — we’ll reply with next steps and whether a pilot slot fits.
Email [email protected] about the founding pilot
Find us online: zingline.app · Instagram @zingline.ai · LinkedIn
We reply by email. Based in San Francisco, CA — Austin, TX is our launch market.