Privacy Policy
Last updated: November 9, 2026
Zingline LLC ("Zingline", "we"), a Wyoming limited liability company, provides an AI receptionist service for home-services businesses, and a client portal at portal.zingline.app. This policy explains what information we collect, why, and the choices you have. Questions: [email protected].
What we collect
Account information. When you create a portal account, we collect your name and email address. If you sign in through a third-party account, that provider sends us your name, email address and a verified sign-in token; we do not receive or store your password for that account.
Business and call data. To operate the receptionist for a client business, we process calls handled by our AI assistant: call recordings, transcripts, and booking details (caller name, phone number, service requested, appointment time and address given on the call). Call recording is on by default; a client business may choose at setup to turn recording off, in which case no audio or full transcript is kept. Callers' information is processed on behalf of the client business that received the call.
Message data. Where a client business has messaging enabled at onboarding (under its own messaging registration), we also process the text messages exchanged with its callers — for example missed-call text-backs and booking confirmations. Messaging is activated at onboarding and is not part of the service until then.
Payment information. Client businesses pay by card through our payment processor. Your payment is processed by them; we do not receive or store your full card details.
Website contact. If you email us, we keep your message and address so we can reply.
Technical data. Our hosting and infrastructure providers log standard technical information (IP address, browser type, timestamps) needed to run and secure the service.
How we use it
- To provide and operate the portal and receptionist service
- To show each client business its own calls, bookings and reports — one client's data is not accessible to another
- To respond to enquiries and support requests
- To secure the service and prevent abuse
We do not sell personal information. We do not use client call data to advertise to callers.
Who processes data for us
We use service providers that process data only to run Zingline — for sign-in, voice AI for calls, payments, hosting, our database, email and website delivery. Each receives only what it needs for its part of the service.
Retention
Call audio is kept for 90 days, then deleted. Transcripts, message logs and booking records are kept for 12 months, or until 90 days after the client's service ends if that is later, then deleted. The same periods apply to test-call recordings and transcripts. Records involved in an active dispute or an approved case study are held until that matter closes.
Your choices
Account holders can ask us at [email protected] to access, correct or delete their account information, and client businesses can ask the same for their workspace data — including earlier deletion of call audio. Callers who want their information handled differently should contact the business they called, or email us and we will pass the request on.
Changes
We will post changes on this page and update the date above. Material changes affecting client workspaces will be flagged to account holders by email.
Contact
Zingline LLC — [email protected] — San Francisco, CA.